FAQ

Questions, answered simply.

The products

Which skin types are OB+ products for?
Our formulas are designed for most skin types, including dry, sensitive and winter-stressed skin, and they're developed with melanin-rich skin in mind. Every skin is unique, so we recommend a patch test before first use.

Are your products natural?
We combine botanical ingredients, like shea butter, jojoba and oat, with well-studied cosmetic actives, like niacinamide and hyaluronic acid. We don't use "clean" or "natural" as marketing words: we choose each ingredient for what it does, and publish every full ingredient list.

Where can I see the full ingredients?
On every product page, under "Full ingredients", using the international (INCI) names that also appear on our labels.

Do your products contain fragrance?
Some products are lightly scented with essential oils, such as lavender, peppermint, sweet orange or ginger, and natural vanilla. Éclat Visage 02 has no added fragrance. Fragrance allergens are always named in the ingredient list.

How are your products tested?
OB+ is formulated by a medical laboratory technologist. Formulas are checked batch by batch, including pH where it matters, and made in small batches in Quebec.

Are OB+ products cruelty-free?
Yes. We never test on animals.

Can I use OB+ while pregnant or breastfeeding?
Many of our formulas are gentle, but we recommend reviewing the full ingredient list with your healthcare provider.

Care and storage

How should I store my products?
Somewhere cool and dry, away from direct sunlight and heat. Butters like the Body Soufflé can soften in warm rooms; this doesn't affect quality.

How long do they last?
Most products are best used within 6 to 12 months of opening. Check the open-jar symbol on the packaging for each product.

Orders

How long does shipping take?
Orders are prepared within 2–5 business days. You'll receive a tracking email once your order ships. Delivery times depend on your location and carrier.

Can I pick up my order?
Yes, free local pickup is available in Cantley, Quebec. We'll email you when your order is ready.

Do you accept returns?
For hygiene reasons, all sales are final and we can't accept returns or exchanges. If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos, and we'll make it right.

Still curious?

We're happy to help with ingredients, product choice or your routine: info@ohbeepositive.ca