Shipping & Returns

Every order is packed by hand, in small batches, the same way it was made. Here is what to expect between our studio and your door.

Preparing your order

Orders are prepared within 2–5 business days. During launches and the holidays, allow a little longer. When your parcel leaves us, you'll receive an email with tracking.

Shipping

We ship across Canada and to select international destinations. Delivery times depend on where you are and on the carrier; the timelines shown at checkout are estimates, and weather, customs or carrier delays can sometimes slow things down.

Local pickup in Cantley, Quebec, is free and by appointment. Choose it at checkout, and we'll write to you to set a time.

Please check your shipping address before you place your order. We can't be responsible for parcels sent to an address entered incorrectly.

Returns

Because these are products for your skin, all sales are final: we can't accept returns or exchanges, whether an item is opened or unopened. It's a matter of hygiene and safety, for you and for the next person.

If something arrives damaged, incorrect or defective, write to us within 7 days of delivery at info@ohbeepositive.ca. Include your order number and a few photos, and we'll make it right as quickly as we can.

Lost or delayed parcels

Once a parcel is with the carrier, delays, loss or theft are outside our hands. We'll still help you follow up with the carrier wherever we can.

Cancellations

You can cancel within 12 hours of placing your order, as long as it hasn't been prepared or shipped yet.

Questions

About an order, a delivery or anything else: info@ohbeepositive.ca. A real person answers.