Refund policy

Because these are products for your skin, all sales are final. We can't accept returns or exchanges, whether an item is opened or unopened. It's a matter of hygiene and safety, for you and for the next person.

Damaged, incorrect or defective items

If something arrives damaged, incorrect or defective, write to us within 7 days of delivery at info@ohbeepositive.ca with your order number and a few photos. We'll replace the item or refund you.

Cancellations

You can cancel within 12 hours of placing your order, as long as it hasn't been prepared or shipped yet.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.

Nothing in this policy limits the rights you have under applicable consumer protection law.

Questions

info@ohbeepositive.ca

Formulated with rigour

Tested batch by batch, like a lab.

Made in Quebec

Small batches, chosen ingredients.

For every skin

Designed with melanin-rich skin in mind.